Shipping policy
At Wright London, we aim to provide clear, reliable, and transparent shipping information so you know exactly what to expect after placing an order. Below you’ll find full details about our shipping process, delivery times, and policies.
SHIPPING SERVICE OVERVIEW (AT A GLANCE)
| Subject | Policy Detail |
|---|---|
| Shipping Area | United Kingdom only |
| Shipping Cost | Free standard shipping |
| Order Cut-Off Time | 5:00 PM (London Time – GMT +0) |
| Order Handling Time | 1–2 business days (Mon–Fri) |
| Transit Time | 5–9 business days (Mon–Fri) |
| Total Delivery Time | 6–11 business days |
DELIVERY TIME
Our delivery timeline consists of two stages:
Processing Time
Orders are reviewed, prepared, and packed within 1–2 business days after being placed.
Shipping Time
Once collected by our logistics partners, average in-transit times are:
United Kingdom: 5–9 business days
Shipping methods:
Depending on the destination and courier availability, parcels may be delivered by DHL, FedEx, UPS, or local postal partners.
Please note: These are standard delivery timeframes and do not include possible delays during peak periods such as holidays or promotional events.
Orders are processed on business days only. We do not process or dispatch orders on Saturdays or Sundays.
TOTAL ESTIMATED DELIVERY TIME
The total estimated delivery time is 6–11 business days (processing + transit).
Delivery estimates are not guaranteed and may vary depending on courier capacity, customs clearance, or external factors beyond our control.
ORDER CUT-OFF TIME
-
Orders placed before 5:00 PM (London Time – GMT +0) are typically processed the same business day
-
Orders placed after 5:00 PM are processed the next business day
SHIPPING COSTS
We offer free standard shipping on all orders within the United Kingdom.
TRACKING YOUR PACKAGE
Once your order has shipped, you will receive a confirmation email with your tracking number. This can be used to follow your shipment via our website or the courier’s tracking portal.
If tracking information does not update immediately, please allow up to 2 business days for the system to refresh.
MULTIPLE SHIPMENTS
For logistical reasons, some orders may be shipped in multiple parcels.
If this occurs, separate tracking numbers will be provided.
DELIVERY PARTNERS
We work with trusted logistics and courier partners to ensure reliable delivery across the United Kingdom. Some higher-value orders may require a signature upon delivery.
INTERNATIONAL SHIPPING
At this time, we ship exclusively within the United Kingdom.
Orders may be dispatched through our local or international logistics network and delivered directly to UK customers.
DELIVERY DELAYS
Occasionally, delivery delays may occur due to factors outside our control, such as weather conditions, customs processing, or courier disruptions.
Once a parcel has been handed over to the courier, delivery speed and handling are the responsibility of the carrier. We appreciate your patience in such situations.
COMPANY INFORMATION
Trading Name: Wright London
Please note: Wright London is an online-only store and does not have a physical visitor location.
CONTACT INFORMATION
Preferred contact method:
Email or contact form. We aim to respond within 24 hours.
Email:
support@wright-london.co
Phone:
+44 7537 127554
CUSTOMER SERVICE HOURS
(London Time – GMT +0)
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM